Amount of time spent on hold when calling the hospital.

Promptly called back when leaving a message.

Appointment and doctor availability.

Appearance of the hospital exterior.

Appearance of the hospital interior.

Appearance of the doctors and staff.

Greeting when entering the hospital.

Wait time in the reception area.

Wait time in the exam room.

Wait time during check-out.

Accuracy of your bill.

Staff interaction with your pet.

Restraint of your pet by staff.

Knowledge of your pet's history.

Your pet's examination by the doctor.

Explanation of your pet’s physical condition by the doctor.

Clarity of the health plan and treatment for your pet.

Clarity of home care instructions.

Your overall visit.

Overall quality of care.

Quality of care relative to the amount of your bill.

What day of the week was your visit?

What time of day was your visit?

If you're a new client, how did you hear about us?

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